Help
Common problems and how to reach us.
Common problems
Connect Instagram, Threads, or TikTok first in the Accounts menu of the dashboard, then ask Claude to try again.
Access to that account has ended, for example after a password change or after 60 days for LinkedIn. Open the Accounts menu and reconnect it. Scheduled posts are kept.
A needed permission (replying to comments or statistics, for example) was not granted when logging in to the platform. Reconnect the account and approve the permission. For Threads, some permissions are still under review by Meta (see Limitations).
Click the confirmation link in your sign-up email. If you can't find it, resend it from the dashboard.
Instagram always needs at least one photo or video. Use a version per account if text is enough for Threads.
Platforms need a few minutes to process videos. Check again in a little while.
The TikTok account is private. Videos from Tebar are always public, so a private account can only post photos or drafts. Turn off Private account in the TikTok app, then open the composer again. See TikTok.
Photo links from the platforms expire after a few days. Tebar fetches a new photo automatically when one fails to load; reload the page in a moment.
In ChatGPT, attach the image to the chat again and ask once more, or use the upload card. In Claude Desktop show an upload card. In other AI agents, give a public URL of the photo or upload it first on the Media page of the dashboard.
Contact us
Email [email protected]. Include your Tebar account email and, if there is one, the post id or error code you saw.