# Help (/en/bantuan)

## Common problems [#common-problems]

<Accordions>
  <Accordion title="Claude says no account is connected">
    Connect Instagram, Threads, or TikTok first in the **Accounts** menu of the dashboard, then ask
    Claude to try again.
  </Accordion>
  <Accordion title="Error account_expired">
    Access to that account has ended, for example after a password change or after 60 days for
    LinkedIn. Open the **Accounts** menu and reconnect it. Scheduled posts are kept.
  </Accordion>
  <Accordion title="Error permission_missing">
    A needed permission (replying to comments or statistics, for example) was not granted when
    logging in to the platform. Reconnect the account and approve the permission. For Threads, some
    permissions are still under review by Meta (see [Limitations](/en/batasan)).
  </Accordion>
  <Accordion title="Error email_not_verified">
    Click the confirmation link in your sign-up email. If you can't find it, resend it from the
    dashboard.
  </Accordion>
  <Accordion title="An Instagram post failed because there is no photo">
    Instagram always needs at least one photo or video. Use a version per account if text is enough
    for Threads.
  </Accordion>
  <Accordion title='A video is still "Publishing"'>
    Platforms need a few minutes to process videos. Check again in a little while.
  </Accordion>
  <Accordion title="TikTok's privacy choices don't include Everyone">
    The TikTok account is private. Videos from Tebar are always public, so a private account can
    only post photos or drafts. Turn off **Private account** in the TikTok app, then open the
    composer again. See [TikTok](/en/tiktok).
  </Accordion>
  <Accordion title="An account's profile photo is blank">
    Photo links from the platforms expire after a few days. Tebar fetches a new photo automatically
    when one fails to load; reload the page in a moment.
  </Accordion>
  <Accordion title="A photo I attached in the chat was not sent">
    In ChatGPT, attach the image to the chat again and ask once more, or use the upload card. In
    Claude Desktop show an upload card. In other AI agents, give a public URL of the photo or upload
    it first on the Media page of the dashboard.
  </Accordion>
</Accordions>

## Contact us [#contact-us]

Email [halo@tebar.app](mailto:halo@tebar.app). Include your Tebar account email and, if there is one, the post id or error code you saw.